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5.0

Pros:

1. Gave popcorn on Fridays (EDIT, they stopped) haha.

Cons:

1. Poor Customer Service

2. Overdraft charged, even though you have deposited the same day (deposit not posted)

3. People chatting doing nothing, as you wait in line and only one person working

4. They want to force you to use their app, therefore ending connectivity with other websites (mint.com)

5. Website update (March 2015) discontinued services and nobody was informed beforehand.

6. Closes branches, making it harder to get access to their ATMs.

7. Charges you for using other ATMs (not like smaller banks and Credit Unions)

8. It took a year to be able to transfer between 2 accounts we have (one is for my wife). Filled out the same form 4 times.

9. One of the accounts disappeared from my profile and I could not transfer money.

10. Send a message to customer service, expect reply in 5 days. Reply usually goes like "we have forwarded your inquiry to blah blah blah...". This means nothing will get resolved, and nobody will contact you regarding the issue.

11. Their own employees talk about how they are waiting to find another job.

12. Everyone seems to be in-training since their turnover seems to be high

13. Dont even try to dispute an overdraft charge. Even if you have screenshots of their website showing how you had money coming in, yet not posted.

14. It doesnt matter if you have been with them for over 10 years, they will treat you like ***.

15. Check reorder connections dont work.

16. Charge overdraft, then interest on top of it

17. Can charge overdraft and an overdraft over the overdraft

18. Keep bumping the overdraft charges like a big New York Bank.

Goodbye IBC, it was very nice knowing you and I hope you keep growing in the struggling counties of Texas, where you seem to be famous.

And thank you for removing the bee dude from the card, which made it ridiculous years ago. It would be as ridiculous today, so dont even try it.

Reason of review: The radio buttons above should allow to select more than one. .

Monetary Loss: $500.

Location: Houston, Texas

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