IBC Bank

2 charges made by a person unknown totaling roughly 1000.00 was declined today. I went through no less than SIX phone calls back and forth with the fraud division.

And then after 4 hours of this, I told him cancel the card. He did not and to add insult to injury TWO more charges were made . One for 300.00 and another for 23.00 which has made me overdrawn and bills coming out tomorrow. BECAUSE OF ALL OF THIS, I'M NOW OVERDRAWN .

This person I've spoken to for way too many hours today, said HE'D TRY TO FIX IT TOMORROW. I SAID NO. FIX IT NOW. HE DIDN'T CANCEL MY COMPROMISED CARD AND I AM FURIOUS.

Any ip.zand all bounced fees WILL BE PAID BACK TO ME OR EATEN BY THE BANK.

If this isn't rectified asap, my attorney has already said to call him.

He looks forward to filing suit.

Signed, one very pissed off customer that will be taking my money (and my husband as well because his card had been fraudulently hit FOUR TIMES WITHIN 10 MONTHS. We've had more than enough of the incompetent handling of our money.

We been with them for 17yrs never had a problem with them until this past week my wife made a deposit for me. When I checked our account it the deposit amount was wrong they said they have cameras on the teller they had to wait for corporate to review and stuck by the teller she had to go the drive up to get the deposit then go to the teller station do they have cameras on every inch or they hidden spots were the teller can not be observed.

All the bills I paid over the weekend was let go though and now the overdraft are put on I had no overdraft in a couple of years I'm going to leave this bank and go to another bank closer to my home and don't have to fight traffic and red lights. I was loyal to to them for 17yrs not now

Edward & Mariela Dominguez 4014 W Sprague St Edinburg Texas 78539

Main Office

IBC Mortgage

8998 Research Blvd.

Austin, TX 78758For Notices of Error & Information Requests and First Lien Servicing

1 Corporate Dr., Suite 360

Lake Zurich, IL 60047Second Lien Servicing

8998 Research Blvd.

Austin, TX 78758

Account # 145116**** My August 01, 2022 to September 01, 2022 $1,767.82 is not shown on a statement.

IBC / Dovenmuelher account# 145116**** it shows July 1, 2022 Statement to August 1, 2022.

I was one payment ahead then I missed a payment to get leveled off with IBC Backstatments, I have been charged

all of these feeS due to this payment I was ahead, I know I am and should be current with all of my payments.

You owe me all of the fees for late payments which I was not late.

Attached are all of the statements marked with $210.00 and $273.00 late payments. My monthly payment

should be $1,767.82. Please credit all of these late fees to my Principle since it will be a large sum of money..